Staples -> Mark The World
- Address: http://staples.marktheworld.com/
- Date: 2007-07-20
My Letter:
When browsing staples.marktheworld.com website, I repeated get this message:
"An error occurred on the server when processing the URL. Please retry or e-mail staplesservice@marktheworld.com for assistance."
What happens is this:
I click a link, and the page loads. About a second after the page loads, the screen turns white and I receive the above message. I also notice that the URL has changed to " http://www.staples.marktheworld.com/browsercheck.asp".
I am using Firefox 2.0.0.4 on Ubuntu Linux. Thank you for taking an interest in the matter.
Response Received:
We apologize for any inconvenience. The order has been cancelled and will be credited to your account. It usually takes 7-12 business days starting at the cancellation date for the credit to be posted to your account. Please contact us with any comments or questions.
Gurfel
- Address: http://heb.gurfel.com/
- Date: 2006-01-07
My Letter:
I think that it's about time that you remove the browser sniffer at the address http://heb.gurfel.com/ The site blocks browsers other than Internet Explorer based on the assumption that the Hebrew support is not good. In my experience, Firefox has better Hebrew support than does Internet Explorer. In any case, we use Linux at home, and Microsoft does not provide Internet Explorer for Linux. So that means that we cannot see your website at all.
Response Received:
The Hebrew site went online in 2002, before the first public version of Mozilla was released. Back then, there were only IE and Netscape, and Netscape's support for Hebrew was very poor. Over 90% of the Israeli surfers used IE, so I designed the site only to support IE browsers. Since then I didn't change the message that appears in other browsers, and I must admit that this message would give the wrong impression at this time. Personally I prefer using Firefox for almost all the sites I visit, and I'm well aware of its growing popularity. The reason I can't allow access to non-IE browsers (namely Firefox) at this time is that the site currently uses HTML and JavaScript which is based on the unique features that IE offers, and not all of them are standard. So on other browsers the site simply won't work. I will rewrite some of the code to support other browsers, but it will take some time. Anyway, I will change the message on the page to explain the reason the site can't be viewed by other browsers. Thanks for the email. Again, I'm sorry for any inconveniece.
Note that the content of letters may be edited in some cases. This is mostly to correct spelling and grammar errors.
